What Florida Homeowners Say About Strongbox Lock & Safe Co. of Florida
Reviews matter in this trade because you’re letting someone into your home, your business, or your car - often at a moment when you’re already stressed. We’ve spent 42 years building a reputation in Florida one lock at a time, and we don’t take that lightly. The feedback below comes from real customers who called (844) 956-4715, got a live person on the line, and experienced what we mean by “done right - and backed in writing.”
Recent Reviews
“I locked myself out of my house in Coral Gables at 11 PM on a Sunday during a thunderstorm. Called three other places and got voicemail or a $300 quote that somehow became $450 when the guy showed up. Strongbox answered on the second ring, quoted me $175 flat, and the technician - uniformed, ID badge, background check confirmed - was there in 34 minutes. Price on the invoice matched the price on the phone exactly. That’s rare in South Florida.”
Lisa T., Coral Gables
“We bought a 1987 ranch in Gainesville and every door had a different key. Randall’s team rekeyed all six exterior doors to one key, replaced two deadbolts that were rusted from the humidity, and installed a Schlage Encode smart lock on the front. The 90-Day Done Right Promise wasn’t just talk - they came back three weeks later when the smart lock needed a firmware tweak, no charge, no paperwork to file. Done right the first time would have been nice, but ‘we come back and fix it with no argument’ is honestly better than most contractors.”
Jennifer R., Gainesville
“My elderly mother’s Medeco high-security lock on her Tampa condo jammed completely. She was terrified of being stuck inside. I called from Atlanta and spoke to an actual human who walked me through what was happening, dispatched a technician within the hour, and called me back with updates. The technician explained that Tampa’s salt air had corroded the internal pins - something he’d seen dozens of times in Florida beach communities - and serviced the lock rather than pushing a replacement. $142. My mother asked for his card to give to her entire building.”
Destiny R., Tampa
“I’m a property manager for twelve units in Orlando near the theme parks. Had a ‘locksmith’ install cheap knockoff Mul-T-Locks last year that failed within months. Strongbox replaced them with genuine Mul-T-Lock MT5+ cylinders, showed me the factory markings to prove authenticity, and gave me wholesale pricing on the bulk order because I’m a repeat customer. When one tenant’s key broke off in a lock last month, they were there same day, extracted it, and cut a new key on-site. No dispatch fee, no after-hours surcharge even though it was 7 PM. That’s why I keep their magnet on my filing cabinet.”
Imani C., Orlando
“Locked my keys in my Honda Accord at the Publix on Ocala Road in Tallahassee. Called Strongbox because their Google listing said ‘automotive locksmith’ and I was skeptical - last guy scratched my door. The technician used a wedge and long-reach tool, had the door open in under two minutes, and showed me a photo on his phone of a previous job where he’d used the same technique on the exact same model year. No damage, no drama, $89. I asked about getting a spare key made and he cut a transponder key right there in the parking lot for another $120. Total time: 18 minutes.”
Lisa T., Tallahassee
“We run a medical billing office in Jacksonville with HIPAA requirements and a break-in last year that left us paranoid. Randall came out himself, did a full security audit, and recommended Abloy Protec2 cylinders for the file rooms and a Sargent mortise lock with audit trail for the main entrance. He didn’t try to sell us biometric scanners or fancy stuff we didn’t need - just the right lock for the right door. His crew worked after hours so we didn’t lose business time. Six months later, we had a key holder leave the company and Strongbox rekeyed everything same day with no change to the hardware. That’s the difference between a locksmith and a security partner.”
Jennifer R., Jacksonville
Why Customers Trust Us
Read through these reviews and you’ll notice the same threads: a live person answers the phone, the price quoted is the price paid, the technician shows up verified and uniformed, and when something isn’t perfect, we come back with no argument and no paperwork. That’s not accidental. It’s the 90-Day Done Right Promise in action - Krafted right, Every time, Your home first, Standing behind it.
We’ve been at this for over 42 years in Florida. We’ve seen what humidity and salt air do to locks, what sketchy pricing does to customer trust, and what a difference it makes when the person picking your lock is the most verifiable person you’ve ever hired. We’re not the cheapest option and we don’t try to be. We’re the square deal: the price we quote is the price you pay, and we’ll be there when we say.
If you’re locked out, need a rekey, or want to talk through whether that smart lock you’ve been eyeing will actually hold up to Florida’s climate, call (844) 956-4715. A real person will answer, 24/7, including nights, weekends, and holidays. We’ll give you a flat price before any work begins, and we’ll stand behind it - no paperwork, no arguing.
Written by Randall Odom, Owner & Master Locksmith at Strongbox Lock & Safe Co. of Florida, serving Florida since 2013.