Terms of Service
Effective date: May 26, 2026
These Terms of Service (the Terms) govern all access to and use of the website located at strongboxlocksafeflorida.com and any service request submitted through it. By visiting strongboxlocksafeflorida.com, submitting a service request, calling a number listed on the site, or otherwise using any feature of the site, a visitor agrees to be bound by these Terms in full. If a visitor does not agree, the visitor should leave the site immediately and not submit any request.
Important Notice - Arbitration Agreement and Class-Action Waiver: These Terms contain a binding arbitration provision and a class-action waiver. Both are set out in full in Section 2 below. They affect the visitor’s legal rights in the event of a dispute and should be read carefully before using the site.
Strongbox Lock & Safe Co. of Florida may update these Terms at any time. The date shown as Last Updated: May 26, 2026 reflects when the current version took effect. Continued use of strongboxlocksafeflorida.com after a revision constitutes acceptance of the revised Terms.
2. Dispute Resolution, Binding Arbitration, and Class-Action Waiver
Informal Resolution First. Before initiating any formal legal proceeding, a user agrees to contact Strongbox Lock & Safe Co. of Florida through https://strongboxlocksafeflorida.com/contact-us/ and describe the dispute in reasonable detail. Strongbox Lock & Safe Co. of Florida will have thirty (30) days from receipt of that notice to attempt to resolve the issue informally. Both parties agree to engage in good faith during that period. A formal proceeding may not be commenced until that 30-day window has expired without a satisfactory resolution.
Binding Individual Arbitration. If informal resolution fails, any and all disputes, claims, or controversies arising out of or relating to these Terms, the strongboxlocksafeflorida.com website, or any referral made through it - whether based in contract, tort, statute, fraud, misrepresentation, or any other theory - will be resolved exclusively through binding individual arbitration rather than in a court of law. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended from time to time, except where those rules conflict with these Terms, in which case these Terms control. Information about the AAA and its rules is available at www.adr.org. By agreeing to these Terms, both the user and Strongbox Lock & Safe Co. of Florida waive the right to have any such dispute heard by a judge or jury in a court proceeding, except as expressly stated below.
Class-Action and Representative-Action Waiver. All arbitration and any permitted court proceedings must be conducted on an individual basis only. The user and Strongbox Lock & Safe Co. of Florida each waive the right to bring or participate in any class action, collective action, consolidated action, or representative action, whether in arbitration or in court. The arbitrator is expressly prohibited from consolidating claims of different users, presiding over any form of class or representative proceeding, or awarding relief to any person other than the individual claimant. If this class action waiver is found unenforceable with respect to any particular claim or set of claims, those claims must be severed from arbitration and litigated in court, but the waiver remains in effect for all other claims.
Jury Trial Waiver. To the fullest extent permitted by applicable law, both the user and Strongbox Lock & Safe Co. of Florida waive any right to a trial by jury for any claim or dispute arising out of or relating to these Terms or the use of strongboxlocksafeflorida.com.
Small Claims Carve-Out. Notwithstanding the foregoing, either the user or Strongbox Lock & Safe Co. of Florida may elect to bring an individual claim in a small claims court of competent jurisdiction, provided the claim qualifies and remains in small claims court and is not removed or appealed to a court of general jurisdiction. Either side may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened misuse of the site, its content, or any intellectual property rights, pending final resolution by an arbitrator.
30-Day Opt-Out Right. A user who does not wish to be bound by the arbitration agreement in this Section 2 may opt out by sending written notice to Strongbox Lock & Safe Co. of Florida through https://strongboxlocksafeflorida.com/contact-us/ within thirty (30) days of first accepting these Terms. The notice must state clearly that the user is opting out of the arbitration agreement. Opting out has no effect on any other provision of these Terms, and the user’s continued ability to use strongboxlocksafeflorida.com is not conditioned on accepting arbitration.
3. Governing Law and Venue
These Terms and any dispute arising out of or relating to them, to strongboxlocksafeflorida.com, or to any referral made through the site are governed by the laws of the State of FL, without giving effect to any conflict-of-law principles that would require or permit application of the law of another jurisdiction.
Subject to the arbitration agreement in Section 2 above, any court proceeding that is permitted under these Terms - including proceedings to enforce an arbitration award, to seek injunctive relief as contemplated in Section 2, or to bring an individual small claims action - must be brought exclusively in the state or federal courts located in FL. Both the user and Strongbox Lock & Safe Co. of Florida consent to the personal jurisdiction of those courts and waive any objection based on improper venue or inconvenient forum.
4. Eligibility and Authority
Use of strongboxlocksafeflorida.com and submission of a service request are permitted only to individuals who are at least eighteen (18) years of age and who have full legal capacity to enter into a binding contract under applicable law. By using the site, a visitor represents and warrants that both conditions are met.
In addition, anyone requesting home-service work through strongboxlocksafeflorida.com represents that they are the owner of the property where work is requested or that they have actual, express authority from the property owner to authorize the requested work, to grant access to the property, and to enter into a service agreement with the independent business that responds. Submitting a request on behalf of a property without that authority is a breach of these Terms.
5. No Warranty on Work; Coordination Remedy Only
Because Strongbox Lock & Safe Co. of Florida is a marketing and referral company and performs no home-service work of any kind, it makes no warranty, express or implied, regarding workmanship, labor, materials, parts, or the outcome of any job. No warranty on the work itself originates with Strongbox Lock & Safe Co. of Florida.
Any warranty on the labor performed comes solely from the independent business that carried out the work, under whatever warranty terms that business offers, and any warranty on parts or materials comes from the applicable manufacturer under the manufacturer’s own terms and conditions. Customers should ask the performing business for its warranty terms in writing before authorizing work to begin.
If a customer is not satisfied with the work performed, Strongbox Lock & Safe Co. of Florida will, as a courtesy, act as a liaison and contact the business that performed the work to ask that it return to the property and address the concern. This coordination effort is a courtesy only - it is not a guarantee that the business will return, that the issue will be corrected, or that any particular outcome will result. Strongbox Lock & Safe Co. of Florida will not itself perform, redo, repair, or otherwise correct any work, under any circumstances. This courtesy coordination does not create any financial obligation on the part of Strongbox Lock & Safe Co. of Florida, and these Terms do not entitle any customer to a refund of amounts paid to the performing business.
6. Limitation of Strongbox Lock & Safe Co. of Florida’s Own Liability
strongboxlocksafeflorida.com and the referral service are provided as is and as available. Strongbox Lock & Safe Co. of Florida makes no representation or warranty that a qualified business will be available in a user’s area, that any business contacted will respond to a request, that a business will honor a particular price or schedule, or that use of the site will produce any specific result. All such warranties, whether express, implied, statutory, or otherwise - including implied warranties of merchantability, fitness for a particular purpose, and non-infringement - are disclaimed to the fullest extent permitted by law.
To the fullest extent permitted by applicable law, Strongbox Lock & Safe Co. of Florida will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, loss of goodwill, business interruption, or property damage, arising out of or related to the use of or inability to use strongboxlocksafeflorida.com or the referral service, even if Strongbox Lock & Safe Co. of Florida has been advised of the possibility of such damages.
In all events, Strongbox Lock & Safe Co. of Florida’s total cumulative liability to any user for any and all claims arising out of or related to strongboxlocksafeflorida.com or the referral service is capped at one hundred dollars (USD $100.00) or the total amount actually paid by the user directly to Strongbox Lock & Safe Co. of Florida in connection with the specific transaction giving rise to the claim, whichever is greater - recognizing that in the ordinary course Strongbox Lock & Safe Co. of Florida collects no payment from users, making that amount zero for most claims.
This limitation applies to Strongbox Lock & Safe Co. of Florida’s own conduct and its own potential liability only. Responsibility for the work actually performed - including any property damage, personal injury, defective workmanship, or other harm arising from a job - rests exclusively with the independent business that performed that work. Nothing in this Section limits or caps the liability of those independent businesses for their own acts or omissions.
7. How Strongbox Lock & Safe Co. of Florida Operates
Strongbox Lock & Safe Co. of Florida operates strongboxlocksafeflorida.com as a home-service marketing company. Its business is to advertise home-service offerings, accept service requests submitted through the site or by phone, and pass those requests to independent local businesses that are positioned to respond to them. Strongbox Lock & Safe Co. of Florida serves homeowners and property users in Jacksonville, FL and surrounding areas in this referral capacity.
Every estimate, service call, repair, installation, and related task is carried out by the local service partners and independent companies that accept and fulfill those requests. Strongbox Lock & Safe Co. of Florida does not perform home-service work. It does not employ the tradespeople, technicians, or field personnel who do the work. It does not direct, supervise, or control how any job is executed. The independent business that takes a request is solely responsible for scheduling the appointment, setting the price, selecting materials, and determining the scope and method of the work.
Availability of a responding business is not guaranteed. Strongbox Lock & Safe Co. of Florida does not promise that any particular business will be available, will contact the user within a specific timeframe, or will be able to complete the job. Strongbox Lock & Safe Co. of Florida does not stand behind the quality of work performed by any business in its referral network.
8. Indemnification
To the fullest extent permitted by law, each user agrees to indemnify, defend, and hold harmless Strongbox Lock & Safe Co. of Florida, its owners, officers, directors, employees, and affiliates, as well as the independent businesses in its referral network, from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and reasonable attorneys’ fees that arise out of or relate to:
- the user’s access to or use of strongboxlocksafeflorida.com;
- any information the user submits through the site, including any inaccuracy in that information and the user’s representation that they have authority over the phone number and property address provided;
- the user’s breach of any provision of these Terms or of any applicable federal, state, or local law or regulation;
- the user’s dealings with, or any dispute between the user and, any independent business to which the user was referred through strongboxlocksafeflorida.com; and
- any claim by a third party arising out of the user’s conduct in connection with the site or a referred service.
The user’s obligation to indemnify and hold harmless Strongbox Lock & Safe Co. of Florida and the listed parties survives the termination or expiration of the user’s use of strongboxlocksafeflorida.com and the termination of these Terms for any reason.
9. Pricing, Estimates, and Payment
Any price, cost range, or estimate displayed on strongboxlocksafeflorida.com or communicated during a call is an illustrative starting range only. It is not a binding quote and does not represent the final price for any particular job. The independent business that responds to a request sets the actual price after assessing the specific conditions, scope, and requirements of the job at the property.
Strongbox Lock & Safe Co. of Florida does not collect, process, or hold payment for any work performed. All financial arrangements - including final pricing, deposits, payment methods, and any discount or promotional offer - are made directly between the customer and the independent business that takes the job. Strongbox Lock & Safe Co. of Florida does not guarantee any price, discount, or promotion that a business may advertise or represent, and it has no authority to bind any business to a particular price.
10. Appointments, Cancellations, and Rescheduling
Scheduling, confirming, canceling, and rescheduling appointments are matters handled directly between the customer and the independent business that accepted the request. Each business sets its own policies regarding advance notice required for cancellations, rescheduling windows, and any fee that may apply to late cancellations or no-shows. Customers should ask the business about those policies at the time of booking.
Customers are asked to give the responding business reasonable advance notice if they need to cancel or reschedule. If a customer is unable to reach the business directly, Strongbox Lock & Safe Co. of Florida can pass a cancellation message along as a courtesy; however, Strongbox Lock & Safe Co. of Florida does not control that business’s calendar and cannot guarantee that the cancellation will be received in time to avoid a fee or that the appointment slot will be held open for rescheduling.
11. Independent Contractors; No Liability for Partner Conduct
The businesses that perform work in response to requests made through strongboxlocksafeflorida.com are independent contractors. They are not employees, agents, representatives, joint venturers, or legal partners of Strongbox Lock & Safe Co. of Florida in any sense, and Strongbox Lock & Safe Co. of Florida does not control the manner, method, or means by which they perform their work.
Strongbox Lock & Safe Co. of Florida is not responsible or liable for any act, omission, negligence, error, or misconduct of any independent business, including but not limited to the quality, safety, timeliness, or completeness of any work performed; any property damage or personal injury caused during or after a job; the pricing charged; the accuracy of any representation made by the business; or the business’s licensing, bonding, or insurance status. Customers are strongly encouraged to verify that any business they authorize to work on their property holds the licenses and insurance required by FL law and to obtain a written contract before authorizing work to begin.
The service agreement for any job is formed directly between the customer and the independent business that performs it. Strongbox Lock & Safe Co. of Florida is not a party to that agreement and assumes no obligations under it. A referral made through strongboxlocksafeflorida.com is not an endorsement, certification, or guarantee of the business or its work. Any dispute regarding workmanship, pricing, damages, or any other aspect of the work is a matter between the customer and the business that performed it.
12. Contact
Questions or concerns about these Terms of Service may be directed to Strongbox Lock & Safe Co. of Florida through the contact page at https://strongboxlocksafeflorida.com/contact-us/.