The Strongbox Lock & Safe Co. of Florida Guarantee
We’re Randall Odom and the team at Strongbox Lock & Safe Co. of Florida, and we’ve been opening, fixing, and installing locks across this state for over 42 years. Our guarantee is simple: every job we do is backed by our 90-Day Done Right Promise. If something we installed or repaired isn’t working the way it should, we come back and make it right. No paperwork to fill out, no argument about whose fault it is, no runaround. We show up when we say we’ll show up, we quote the full price before we touch a single tool, and we stand behind every lock, deadbolt, and rekey we put our hands on. That’s the essential foundation for your home, and it’s how we’ve stayed in business in Florida since before most of the state’s current residents even moved here.
What’s Covered
- Workmanship on every installation and repair. If a deadbolt we installed binds up, a strike plate we aligned starts sticking, or a rekey we performed doesn’t turn smoothly, we fix it under our 90-Day Done Right Promise.
- Parts we supply and install. We source Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent hardware through authorized channels, and we verify every cylinder, latch, and bolt before it goes in your door.
- Cleanup and respect for your property. Our technicians carry drop cloths, wear shoe covers when requested, and leave your entryway looking like we were never there except for the lock that now works better than before.
- On-time arrival windows we actually keep. We give you a real arrival time, not a four-hour guessing game. If we’re running behind due to Florida traffic or a job that took longer than expected, we call you with an updated ETA.
- Honest, flat pricing quoted on the phone. The price we tell you before we dispatch is the price on the invoice. No trip charges tacked on, no “oh, this is more complicated than we thought” surprises, no bait-and-switch that makes Florida homeowners dread calling a locksmith.
Our Satisfaction Promise
Here’s what happens if you’re not satisfied with our work. You call us at (844) 956-4715, and a live person answers, 24/7, including nights, weekends, and holidays. You tell us what’s wrong. We schedule a return visit at your earliest convenience, not ours. Our technician arrives in uniform, shows ID at the door, and fixes the issue at no additional charge. The 90-Day Done Right Promise means we don’t hand you a claim form or ask you to prove we made a mistake. We don’t argue about whether the problem is “covered.” We just come back and make it right. That’s been our approach for over 42 years, and it’s why Florida homeowners who’ve been burned by other tradespeople tend to stick with us once they’ve tried us. If we somehow can’t make it right, we don’t charge you for the return visit. Period.
Licensed & Insured Backing
Any locksmith can talk about guarantees. The real question is whether they have the credentials to back them up. We’re licensed and insured, which means if something goes wrong on your property, there’s actual coverage behind the promise, not just a handshake and a hope. Our technicians are background-checked, uniformed, and trained on the specific security hardware we install, from high-security Medeco cylinders to commercial Sargent exit devices. When you hire Strongbox Lock & Safe Co. of Florida, you’re not getting a subcontractor who showed up in an unmarked van. You’re getting a verifiable professional with 42 years of company history standing behind every turn of the key. That’s the difference between a real guarantee and a sales line.
How Our Guarantee Compares to Typical Locksmith Warranties
Most Florida homeowners don’t realize how thin locksmith warranties usually are until they need to use one. The typical trade warranty covers “defects in materials” for 30 days and excludes labor entirely. Some competitors offer a “satisfaction guarantee” that requires you to fill out a form, wait for a manager to call back, and argue your case. We’ve heard the stories from customers who switched to us after that experience.
Our 90-Day Done Right Promise is different in three specific ways. First, the timeframe: 90 days gives you a full season of Florida weather to test whether that deadbolt still turns smoothly after humidity swells the door jamb. Second, the scope: we cover both parts and labor, because a warranty that only covers the $12 latch and not the two hours of labor to reinstall it isn’t much of a warranty. Third, the process: no paperwork, no arguing, no manager approval required. We fix it because we said we would.
We also don’t limit our guarantee to “manufacturer defects.” If we misaligned a strike plate during installation and your door is sticking, that’s on us, not Schlage or Kwikset. We own the mistake and we fix it. That’s what “we stand behind it” means in practice.
What “Upfront Pricing” Really Means for Your Protection
Our guarantee includes a financial component that most Florida locksmiths won’t match. We quote a flat price on the phone before any work begins. That price is the price you pay, even if the job takes longer than we estimated, even if we need a different tool, even if we discover your old lock was installed with non-standard screws. We absorb those variables because we’re the professionals and pricing uncertainty shouldn’t be your problem.
This matters because Florida’s locksmith trade has a reputation for bait-and-switch pricing that we have spent 42 years working against. The typical scam starts with a low phone quote, then the technician arrives and suddenly the lock is “high security” or the job requires “drilling” or there’s a “trip charge” that wasn’t mentioned. Our guarantee eliminates that possibility entirely. The price we quote is the price on the invoice. If we can’t complete the job for the quoted price, we eat the difference or we don’t do the job. That’s a square deal, and it’s the only way we operate.
Our Standing Offers and Guarantee Stacking
Our guarantee works alongside our standing offers, not instead of them. Here’s what’s currently available to Florida homeowners:
- $50 off any repair over $250 - applies to labor and parts for qualifying repairs, with the discount taken before tax.
- Free second opinion on any written estimate - bring us a competitor’s written quote and we’ll evaluate whether the scope, hardware, and pricing are appropriate for your situation. No charge, no obligation.
- $89 seasonal tune-up - inspection and adjustment of up to three residential locksets, including lubrication, strike alignment, and screw tightening.
- Permanent 5% discount for seniors and veterans - applied to every service call, every time, with valid ID. Stacks with other offers where applicable.
These aren’t introductory rates or limited-time promotions. They’re standing offers because we believe fair pricing should be predictable, not a negotiation.
Frequently Asked Questions About Our Guarantee
It lasts 90 days from the date of service. If anything we installed or repaired fails due to our workmanship within that window, we return and fix it at no charge. Call us at (844) 956-4715 for scheduling - estimates for warranty work are free.
It covers both. If a Schlage deadbolt we installed has a manufacturing defect, we handle the warranty replacement with Schlage and reinstall at no charge. If we installed it incorrectly, we fix our mistake. Either way, you’re not paying twice for the same door.
The 90 days run from service date, not from when you discover the issue. We recommend testing all new installations within the first week - lock and unlock from both sides, check the key smoothness, verify the deadbolt throws fully. If you’re seasonal or traveling, let us know and we’ll note your account for extended follow-up when possible.
The 90-Day Done Right Promise applies to the original customer and service address. For new homeowners, we offer a discounted rekey and inspection package to verify all locks are functioning correctly and establish a new service relationship.
No. We keep digital records of every service call, including hardware serial numbers, key codes, and technician notes. You don’t need a receipt or warranty card. Just call us and we’ll pull your history. That’s what “no paperwork” means in our Done Right Promise.
The same thing that happens on any service call: we call you with an updated ETA, and if we’re more than 30 minutes past our committed window without communication, we apply a service credit toward your next call. We will be there when we say.
It protects you if a technician damages your property, if there’s an injury on your premises, or if a installation failure leads to a security incident. Unlicensed operators leave you exposed to liability. Ask for proof of licensing and insurance before letting any locksmith work on your home. We’re happy to provide ours.
Written by Randall Odom, Owner & Master Locksmith at Strongbox Lock & Safe Co. of Florida, serving local communities since 2013.